Returns & Exchanges

At Starrily, we want you to be completely enchanted by your purchase, which is why we offer a 30-day return window for unopened and unused beauty products. If you are not satisfied with your order, our streamlined process ensures a quick resolution for returns or exchanges.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare Your Package

  Securely pack the unused items in their original holographic packaging to ensure they are protected during transit back to our warehouse.

• 3.
  Ship It Back

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned items, your refund or exchange will be processed within 5-7 business days to your original payment method.